Responsible Gaming at 99ar
We believe gaming should be fun, safe, and always in your control. Here's everything you need to play responsibly on 99ar.
Our Commitment to Safe Play
At 99ar, we take responsible gaming seriously. We understand that for the vast majority of our players in Bangladesh, gambling is an enjoyable leisure activity — a way to add excitement to cricket matches, explore slot games, or try your luck at the live casino. We want it to stay that way.
However, we also recognise that for a small number of people, gambling can become problematic. This page explains the tools and policies we have in place to help every player stay in control — including our 21+ age policy, deposit limit options, self-exclusion features, and direct routes to support. If you ever feel that gambling is no longer fun, please use the resources below or contact our support team immediately.
Responsible Gaming Tools
99ar strictly enforces a 21-and-above age policy. All new accounts go through identity verification. Anyone found to be under 21 will have their account suspended immediately. We ask parents and guardians in Bangladesh to use parental controls on shared devices to prevent underage access.
If you feel you need a break from gambling, you can activate self-exclusion at any time. This will block your access to 99ar for a period you choose — from 30 days to permanent closure. Contact our support team via email to request self-exclusion and it will be applied within 24 hours.
You can set daily, weekly, or monthly deposit limits on your 99ar account to keep your spending under control. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period, while reducing a limit takes effect instantly.
Need a short break? Activate a time-out of 24 hours, 48 hours, or 7 days. During a time-out your account remains open but you cannot place any bets or make deposits. This is ideal if you're feeling stressed or just need a pause without a full exclusion.
Enable periodic in-session reminders that show how long you have been playing and how much you have spent. Reality checks appear at intervals you choose (e.g., every 30 or 60 minutes) so you always know your current session status, helping you make informed decisions about continuing.
Our customer support team is available around the clock to assist players who have questions or concerns about their gambling behaviour. If you believe gambling is causing financial or emotional difficulties for you or someone you know, please reach out to us immediately. We will guide you to the appropriate resources.
Playing Responsibly Every Day
Responsible gaming is not just a policy box for 99ar — it is built into how we operate as a platform trusted by players across Dhaka, Chittagong, Sylhet, Khulna, and beyond. We regularly audit our game systems for fairness, enforce KYC procedures for all accounts, and actively monitor player behaviour patterns for early signs of problem gambling.
We also protect our players financially. All transactions on 99ar — whether through bKash, Nagad, Rocket, Upay, Visa, or Mastercard — are processed over SSL-encrypted connections. Your personal and financial information is never shared with third parties. Safe banking and fair play are the foundation of everything we do.
Healthy Gambling Habits — Practical Tips
- Set a personal budget before you start playing and never exceed it. Treat any money you deposit as entertainment spending, not as a potential income source.
- Only gamble with money you can afford to lose. Never chase losses — if you have lost your session budget, log out and come back another day when you feel refreshed.
- Take regular breaks. Step away from the screen every hour, stretch, and do something unrelated to gambling before resuming — this keeps your decision-making sharp.
- Never gamble under the influence of alcohol, strong medication, or when you are emotionally stressed. Impaired judgment leads to poor decisions and larger losses.
- Keep gambling a social activity, not a solitary escape. If you find yourself hiding your gambling from family or friends in Dhaka or elsewhere, that is a warning sign worth addressing.
- Balance gambling with other hobbies and activities. If cricket betting or slots start taking priority over work, family responsibilities, or daily life, please consider activating a cooling-off period or reaching out for support.
⚠️ If gambling is causing you distress, financial hardship, or relationship problems, please stop playing immediately and contact our support team at [email protected]. You are not alone — help is available. For players in Bangladesh, we also recommend seeking guidance from a trusted family member, counsellor, or mental health professional. Problem gambling is a recognised condition and early intervention makes a significant difference.
Understanding Problem Gambling
Problem gambling — sometimes called a gambling disorder — is when a person finds it difficult to control how much time or money they spend on gambling, even when it is causing clear harm. Warning signs include spending more than planned, lying about gambling activities, neglecting responsibilities, or feeling anxious or irritable when not gambling.
If you recognise any of these patterns in yourself or someone you care about, the most important first step is acknowledgment. 99ar provides direct support through our customer service team — reachable at [email protected] — and we will assist you in activating any of the responsible gaming tools described on this page. Do not wait until the problem becomes severe. Early action is always the right call.
Protecting Minors from Gambling
99ar operates a strict zero-tolerance policy toward underage gambling. Our platform is intended exclusively for adults aged 21 and above. We urge parents and guardians across Bangladesh — in Dhaka, Rajshahi, Barisal, Rangpur, Mymensingh, and every other city — to monitor their children's online activity. If you share a device with a minor, please log out of your 99ar account after every session and consider enabling parental control software on that device. If you believe a minor has accessed or is accessing a gambling platform, contact us immediately at [email protected] and we will take prompt action.
Frequently Asked Questions
Ready to Play Responsibly?
Explore 99ar's games knowing that our responsible gaming tools are here whenever you need them. From cricket betting to slots and live casino — enjoy safely.
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