Privacy Policy – 99ar

Introduction

At 99ar, your privacy is a responsibility we take seriously. This Privacy Policy explains how 99ar collects, uses, stores, and protects the personal information you provide when you access or use our online casino and sports betting platform, available to players across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, and beyond.

By accessing or registering with 99ar, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, we kindly ask that you discontinue your use of our platform. This document should be read in conjunction with our Terms and Conditions and Responsible Gaming guidelines.

Information We Collect

99ar collects both information that you actively provide and information generated automatically when you use our services. The categories of personal data we may collect include:

• Identity Information: Full name, date of birth, username, and government-issued ID details required for account verification and Know Your Customer (KYC) compliance.
• Contact Information: Mobile number and email address used for account communication, transactional alerts, and support correspondence.
• Financial Information: Transaction records including deposit and withdrawal amounts, payment method identifiers (e.g., bKash wallet number, Nagad account reference, Rocket reference), and transaction history.
• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and referring URL, collected to maintain service integrity and fraud prevention.
• Usage and Behavioural Data: Pages visited, games played, session duration, betting and wagering patterns, and platform navigation events recorded to improve user experience and service quality.
• Communications Data: Content of support messages, feedback submissions, and any correspondence sent to our customer service team.

How We Use Your Information

Personal data collected by 99ar is used strictly for legitimate operational, security, and compliance purposes. We do not sell or rent your data to third parties for marketing. Specifically, your information is used to:

• Account Management: To register, verify, and maintain your 99ar account, including processing deposits and withdrawals through local payment channels such as bKash, Nagad, and Rocket.
• Service Delivery: To provide uninterrupted access to our games, sports betting markets, live casino tables, and crash games in a secure and fair environment.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, and any other misuse of our platform — protecting both you and 99ar from harm.
• Customer Support: To respond to your enquiries, resolve disputes, and deliver assistance through our support channels promptly and accurately.
• Regulatory Compliance: To fulfil our obligations under applicable laws and regulations, including identity verification requirements and responsible gaming mandates applicable to online gaming operators serving Bangladesh.

Data Sharing and Disclosure

99ar does not sell, trade, or transfer your personal information to unaffiliated third parties. However, we may share your data with carefully selected partners and service providers who assist in running our platform — including payment processors, identity verification services, fraud detection vendors, and IT infrastructure providers. All such parties are contractually bound to handle your data securely and only for the purposes for which it was shared.

We may also be required to disclose your personal information to law enforcement or regulatory authorities when legally compelled to do so. In such cases, we will limit the disclosure to only what is strictly necessary and legally required.

Cookies and Tracking Technologies

99ar uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and analyse platform usage patterns. Cookies are small text files stored on your device that allow us to recognise your browser on repeat visits, maintain your logged-in state, and deliver a more personalised experience.

You may configure your browser settings to decline or delete cookies at any time. Please note that disabling certain cookies may affect the functionality of the 99ar platform. We use strictly necessary cookies (required for the service to operate), functional cookies (to remember your preferences), and analytical cookies (to understand how users interact with our platform). We do not use advertising or retargeting cookies that track you across unaffiliated websites.

Data Security

The security of your personal data is a core commitment at 99ar. We implement industry-standard technical and organisational measures to protect your information against unauthorised access, accidental loss, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage practices, access controls restricting data to authorised personnel only, and regular security audits.

While we take every reasonable precaution to safeguard your data, no online transmission or storage system can be guaranteed to be 100% secure. We encourage you to use a strong, unique password for your 99ar account and never share your login credentials with anyone. If you suspect unauthorised access to your account, please contact our support team at [email protected] immediately.

Data Retention

99ar retains your personal data for as long as your account remains active and for a period thereafter as required for legal, regulatory, and business purposes. Account data is typically retained for a minimum of five years following account closure to comply with applicable financial record-keeping obligations. When data is no longer required, it is securely deleted or anonymised. You may request deletion of your data by contacting us directly; however, please be aware that certain data must be retained regardless of any deletion request in order to satisfy legal or regulatory obligations.

Your Rights Over Your Data

As a user of the 99ar platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team with verification of your identity:

• Right of Access: You may request a copy of the personal data we hold about you, along with information on how it is being used and shared.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure: In certain circumstances you may request that we delete your personal data. Note that we may be required to retain specific data to comply with legal obligations even after such a request.
• Right to Restrict Processing: You may ask us to restrict the processing of your personal data in circumstances where you contest its accuracy, object to its use, or require it preserved for a legal claim.
• Right to Object: Where we process your data based on legitimate interests, you have the right to object to such processing. We will honour your objection unless we have compelling legitimate grounds that override your interests.

Third-Party Links

The 99ar platform may, from time to time, contain references or links to third-party sites, tools, or service providers for informational purposes. These third-party services operate under their own independent privacy policies, and 99ar assumes no responsibility or liability for their content, data practices, or security posture. We encourage you to review the privacy policies of any third-party service you access in connection with your use of 99ar.

Protection of Minors

99ar is strictly an adult platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from any individual under the age of 21. If we become aware that personal information has been submitted by an underage user, we will take immediate steps to delete that information and close the associated account. If you believe a minor has accessed or registered with 99ar, please notify us immediately at [email protected].

Changes to This Privacy Policy

99ar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of 99ar following the publication of any revised Privacy Policy constitutes your acceptance of those changes. We recommend reviewing this page periodically to stay informed.